Case Study - Lockwood Company, Inc.

Since implementing CRC in 2000, Lockwood has...

• Reduced administrative expenses by eliminating redundant data entry and providing more accurate and timely intelligence
• Gained tighter control over on-hand inventory
• Increased productivity, customer service, and sales while reducing staffing

Lockwood Company, Inc. (Lockwood) is an 90 year old, $4.5 million printing company specializing in providing county governments with world class business solutions from business cards and letterhead to checks, forms, and election materials. Since implementing CRC in early 2000, Lockwood has realized a significant return on investment throughout all areas of the company, resulting in approximate annual savings of $40,000.

Prior to CRC, Lockwood spent a significant amount of time re-entering data and manually verifying information that their previous system was providing. “We looked at a number of other systems including Hagen, Logic, BFE, and Pace. But with its extraordinary functionality and reporting capabilities, CRC was far superior to anything else we looked at,” recalls Lockwood Secretary/Treasurer Jim Wietharn.

By eliminating redundant entry and creating a more automated workflow, CRC has allowed Lockwood to maintain high levels of customer service and improve turnaround times while actually reducing costs. “We used to waste valuable time taking manual counts of materials that we knew we had on hand but for which our old system was showing negative amounts.” After implementing CRC, Wietharn reports a 150% improvement in their inventory management. “We now also have complete confidence in the accuracy of the data, which has eliminated the need to manually verify on-hand quantities on a regular basis. In my twenty years with Lockwood, I have never seen our on-hand reporting as accurate as it is with CRC.”