A significant part of The Lauterbach Group’s success is attributed to their focus on providing excellent sales, first class service, and attentive customer support. This strategy was enhanced when they purchased software developed by CRC Information Systems in 2004. CRC’s comprehensive solution allows the company to track sales expansion and day-to-day sales activities much more effectively. The sales team’s time to create estimates and deliver quotes decreased dramatically due to a powerful and easy to use template structure which one of the owners, Heath Lauterbach, created utilizing CRC’s estimating tools. The efficiency gained by using CRC’s software keeps The Lauterbach Group ahead of competitive time pressures.

Mr. Don Sobush, Process Improvement Manager for The Lauterbach Group, explains why they chose CRC: “We focus on continuous improvement in all areas of our business with the objective to be a lean organization throughout. We looked for software that could meet that requirement. There were many choices available but we selected the CRC solution. The two primary reasons for choosing CRC were that we felt they had long term goals that matched ours and we needed an IT vendor that would continuously improve their capabilities as we improve ours. CRC was there throughout our entire acquisition and implementation process helping us understand the current and long term capabilities their software would provide. As far as future requirements, CRC is always reviewing more refined electronic processes that will improve performance of the software, making all of us at Lauterbach very comfortable. We look forward to a great ongoing relationship.”

Since 2004, sales have increased more than 45% from the base year. One of the reasons is improved efficiencies through The Lauterbach Group’s utilization of the scheduling capabilities within their CRC software. CRC’s Production Scheduling software provides full visibility of jobs and provides confidence on how to best manage many of the intricate job details. This has led to improved customer relations by delivering work to customers on time, every time. Mr. Don Sobush states, “The faster the response to the customer the better customer service we offer over our competition.”